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Western Union You can track a lost or stolen Western Union money order two ways: If you have the receipt, use the request form on the back to start the process of tracking or replacing the money order.
MoneyGram MoneyGram money orders are available at thousands of retail locations across the U. What if the Money Order Was Cashed? Fill out the money order as soon as possible. If you receive a money order, deposit or cash it promptly. The less time it spends with you, the less likely it is to get lost. Always keep your receipt until you know the payment has been received by the payee.
Avoid leaving money orders in a dropbox. Either hand-deliver it to the payee or drop it off in person at your local post office. Was this article helpful? Share your feedback. Send feedback to the editorial team. Rate this Article.
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Download Article Explore this Article methods. Tips and Warnings. Related Articles. Article Summary. Method 1. Log in and view your transaction history. This for online senders of MoneyGram money orders that have an active account. Find the transaction history for your account and view the order you submitted.
You should find the status of the send-order there. This is one online option, another is "Track a Transfer. Click on "Track a Transfer. If you're using a physical money order form then you should look for the digit reference number is usually the series of large red digits on the left side of the sheet you're filling out to the recipient. The number will usually be on the edge of the detachable stub receipt.
Also enter your last name, then click "Track Transfer. If these don't work, a phone call may be your next best choice. Call the MoneyGram money order service line. This is to check if a money order was cashed. At present the toll free phone number is: You will need to enter your money order reference number and dollar amount sent. You may want to allow for some time to pass to give the recipient a chance to cash the money order. Consider allowing weeks to pass especially if it is a company you are sending to.
If more than weeks have passed then plan on submitting a claim card. Submit a claim card. This is for a physically lost mailed money order. You will need the form from the MoneyGram site. Fill out the form completely. If it turns out the money order was cashed then a photocopy of it will be sent to you. If the money order was not cashed then the amount will be refunded to you as a check. If you're a purchaser missing the reference numbers on your money order then you'll need to fill out the "Number Search form.
Contact MoneyGram customer support. If all else fails then you should make more direct contact with MoneyGram's customer service system. These agents sometimes may just be clerks at other stores, and not dedicated personnel. If they are not agents in direct contact with MoneyGram then you may want to use the other customer support options.
Call the main toll free number. Currently this number is: Moneygram Spanish speakers can call Use the online contact form. Use the money order support forms. If an agent requests you send supporting documents, you will need to use the online secure file transfer link.
Method 2. Use the "Track a Transfer" function for online orders. The sender should have given you the reference number. You will need to enter your last name, and then click "Track Transfer" to get a result. Go to a local MoneyGram agent. If a physical money order has been sent to you to be picked up at an authorized location then you may check with them for its status.
If the delay is less than 2 weeks then the money order may simply still be in the mail. If the money order has not reached you or its designated MoneyGram location in weeks then ask the sender to file a claim card.
Contact MoneyGram's customer support. Only the purchaser can file a claim on the money order that was submitted, but as the recipient, you can at least contact MoneyGram to let them know that the order is missing if the purchaser is unavailable.
Use the phone service if convenient: Moneygram or for Spanish speakers. You can use the web-based contact form as well. Fill out as much of the transaction information as you can to speed service along. Ask if there is a delay at a financial institution.
There can be a couple of reasons for this including currency exchange for international orders, and the institution's policy's on making sure the money order clears. If the person who sent you the order submitted it to your bank or credit union, for example, they may hold it for a period of processing similar to clearing a check. This could be a day or two or longer if this occurs during a weekend or holiday. For international orders, currency exchanges may delay processing for a day or so as the money order changes value in the account.
Contact the purchaser. The sender of the money order will need to file a claim on the money order if it is lost for a lengthy period of time and not cashed. Method 3. Get a copy of the historical transaction form. You can request information on transactions from 1 to 10 years for a fee. You may be the order's sender, receiver, or even a third-party.
You need to get this form from the MoneyGram website in the Money Order section for service forms. You may want to print out a couple of copies in case you make a mistake filling it out the first time. Pay the fee online on MoneyGram's website or at a physical agent's location. Either service should provide you with a reference number that will go on the historical request form. Include the appropriate reference numbers you paid the historical service fee with in Part 3 of the form.
MoneyGram does not retain records longer than 10 years. Fill out the proper sender and receiver names. You will need to do this for each MoneyGram order you want information on. If you are a third-party requester, you will need to submit appropriate identification. Photocopies proving your identification as next of kin to a deceased sender or recipient of a MoneyGram transaction is acceptable. Lawyers representing a client will need to send a Power of Attorney authorization with the form and allow an additional weeks for MoneyGram's legal department to process the request.
Attach appropriate identification to the form. This should be a photocopy of your identification as the sender, recipient, or third-party. Contact MoneyGram representatives if you want more details. The historical transactions will only contain basic information.
If you want copies of signatures, hard copies of receipts, and more information on senders and receivers then you will have to ask for a "subpoena. If you want to get details such as duplicates of signatures, physical receipts, and addresses then you need to ask MoneyGram representatives for instructions. Use the main contact form in this case. Not Helpful 8 Helpful Is it possible to track the money to the location it's picked up?
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